Checklist for engagement

Checklist: if you answer yes to any of these questions, it could indicate a need to tackle engagement issues.

• Levels of absence are increasing, or exceeding industry averages, or there are pockets within the organisation experiencing absence problems.
• Levels of turnover are high, increasing, or exceeding industry averages.  You have difficulty keeping the people you want to stay, or your analysis may show distinct patterns of people leaving the organisation e.g. after a year.
• You are having trouble recruiting the right sort of people.
• Morale appears to be low, either generally or in certain parts of the organisation.
• People come to meetings and nod in agreement but limited progress is made.
• Your employee survey data shows low levels of engagement or poor results on key indicators.
• There are issues around ‘workplace behaviour’ such as bullying and harassment or there are high levels of grievances etc.
• Customer satisfaction ratings are low, or decreasing.
• Audit Commission or other inspectorate ratings are not improving or have decreased.
• Major change programmes have failed to progress or change just doesn’t seem to ‘stick’.
• Major leadership efforts and priorities don’t achieve front line support.
• Different services and teams fail to share information or collaborate, in order to support the achievement of organisational goals.
• Employees report that they don’t understand the organisation’s objectives, they have no enthusiasm for them, or they do not know how or what to contribute in order to achieve them.