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Knowledge management (KM)

Knowledge management (KM) is about building organisational intelligence to improve performance. Collectively councils have the knowledge to support ongoing improvement across the local government sector. KM helps people tap into this knowledge. It gives people the tools to improve the way they capture, share and use knowledge. It reveals what works and helps people build on experience to ensure better practice, strategy and policy.

This resource looks at some of the important issues when pulling together a KM strategy. It shows how LG Improvement and Development is working to make knowledge more easily accessible throughout the sector. It also contains a library of practical KM tools and techniques.

Sections

  • What's new Last updated 27 July 2010

    This page tells you about the news, features and case studies on the Knowledge Management resource.

  • Introduction to KM Last updated 8 April 2008

    Introduces knowledge management and its key component parts. Also explains the benefits of KM for local government.

  • KM library: tools, and techniques Last updated 8 September 2008

    There are a range of practical tools that can be used to help the way we find, use, create, manage and share knowledge. Browse our library of tools and techniques.

  • Developing a KM strategy Last updated 7 April 2008

    Explains the key steps and considerations in developing a knowledge management strategy in a public sector organisation.

  • LG Improvement and Development KM services Last updated 18 August 2010

    LG Improvement and Development can help your organisation improve its approach to knowledge management. Here is a rundown of the tools and services we provide.

  • KM features and case studies Last updated 28 July 2010

    Features, case studies and opinion pieces on the role of KM in local government.

Useful links

  • Improvement Network: new management tools

    The Improvement Network helps to lay the foundations for successful partnership working in local areas. Register for free access to its Improvement Tools, which have been updated with three new topics, including Knowledge Management. Find out how this subject area on KM can deliver benefits for your organisation.

  • IDeA communities of practice

  • Collaborating online

    New approaches to information and data sharing and engagement are helping local public services work more closely with citizens. Using social media strategically and opening up public data can have significant benefits to citizens and local government.

  • Open data

    Open data is about making non-personal information held by government freely available. Access this resource and find out how this data can be used to make the public sector more transparent and accountable.

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