Skip navigation

tab tips roll overs for main navigation

Who we are and what we do

Information about our services and programmes of work

The latest good practice we’ve gathered from the sector.

Online discussion forums and communities of practice

You are here

Accessibility options

Contrast:

  • High colour contrast
  • Normal colour contrast

Connecting with Communities: communications toolkit

Ensuring that people are well informed about their council services continues to be crucial to building trust and a strong reputation for local authorities. Communication contributes to residents’ satisfaction and their view of an authority’s overall performance.

This resource helps councils improve their communication with residents, staff and other stakeholders. It covers all the key topics and contains the latest tips on best practice and case studies – including two new sections on e-communications and communications in a recession.

In this section

  • Cutbacks and communications Last updated 21 July 2010

    This section looks at some of the effective ways communication teams can respond to the recession.

  • Reputation Last updated 13 July 2010

    There is still a gap between how people value their council services and what they think of their local authority overall. This page explores the challenges of place-shaping, LSPs and CAA and looks at the latest work of the LGA’s Reputation Campaign.

  • Strategic communications Last updated 24 June 2010

    It’s more important than ever that council communications are focused on corporate priorities, driven by a clear strategy and led by the top team working with a skilled, strategic senior communicator. This resource explores how to get it right.

  • Branding and place shaping Last updated 24 June 2010

    Branding for local authorities is increasingly about place-shaping with partners and achieving recognition and reputation as a service provider. What does this mean in practice?

  • Media relations Last updated 24 June 2010

    The media continues to be most people’s main source of information about their council. This resource explores how your council can get this right, proactively and reactively.

  • Internal communications Last updated 21 December 2009

    This section looks at the importance of effective internal communications to performance, service delivery and reputation.

  • Community engagement Last updated 27 May 2010

    This section looks at why community engagement should be a top priority for councils and how they can get their messages across to their communities, including the hard-to-reach.

  • e-Communications Last updated 22 June 2009

    This section examines the increasingly important role e-communication plays in communicating and engaging with the community.

  • Legal issues Last updated 8 July 2009

    A guide to the laws governing communications in local authorities.

  • Case studies and articles Last updated 19 August 2009

    These case studies reflect the new landscape of local government communications and community engagement. Includes 12 in-depth case studies from the 2006 CwC review. Read these and other best practice materials.

  • Publications on connecting with communities Last updated 16 March 2010

    This page lists and links to our publications on connecting with communities.

Page information

Site footer

Conseq