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Service planning
Good service planning is a cornerstone of effective performance management. An effective service plan provides a solid foundation, keeping priorities and principles firm even in times of change.
They are a vital part of the ‘golden thread’ which links corporate and community objectives through to individual performance plans, so that each person in a council knows how what they do contributes to achieving the council’s improvement objectives. Service plans are an essential tool for making rational and coordinated decisions about levels and types of provision where resources, finances, people, skills and assets are used well through clear links to financial planning.
The PMMI team, working with local authority officer Rina Singh, have developed some service planning guidance. This latest version of the PMMI service planning guidance (PDF, 16 pages, 225 KB) reflects new requirements such as meeting the efficiency requirements set out it in the Gershon review.
More guidance and information
The PMMI team also has some other guidance and links which you may find useful in conjunction with the service planning guidance:
- guidance on target setting
- if undertaking a service review as part of your service planning process, see the checklist for challenging service improvement reviews (PDF, 2 pages, 50 KB) - developed from the Best Value Review checklist in the Audit Commission's Changing Gear: Best Value Statement 2001
- information on performance measurement and the PMMI virtual library on performance measurement and use of information
- the Review of Performance Improvement Models and Tools which outlines frameworks that can help you bring all the information together
- the PMMI case studies which reflect the achievements a number of local authorities have made in relation to service and corporate planning
If you have any questions about service planning or would like to share your service plans or service planning guidance, please join us in the performance management community of practice discussion of service planning (registration required).
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