Stockton-on-Tees Borough Council

Chipping away at performance management

Stockton-on-Tees Borough Council was rated ‘excellent’ as part of the Comprehensive Performance Assessment in 2003 and scored three out of a possible four points for performance management in its corporate assessment.

This case study is a good example of how firm, directed leadership can, through a series of iterations, and by constantly chipping away at it, create a culture where performance management becomes part of the normal way of doing things.

This case study will be of interest to authorities that want to

• enhance the role of political and managerial leadership in driving improvement
• engage staff at all levels of the organisation in order to embed customer-focused performance management in day-to-day activity
• build the capacity of staff to manage and improve performance through development and networking opportunities
• maintain momentum on their improvement journey through learning and external challenge.

Stockton-on-Tees Borough Council case study (PDF, 7 pages, 81KB)

This case study is supported by a brief guide to the performance framework  that was produced by the council and distributed to all members of staff.

Stockton-on-Tees brief guide to the performance framework (PDF, 14 pages, 311KB)