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The latest good practice we’ve gathered from the sector.

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Improvement and Development Agency

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This page lists and links to our publications on connecting with communities.

Local by social Last updated 25 March 2010

Social media is changing the way we work, socialise and govern. It can also help your council save money. Local by Social outlines how local authorities can use social media to achieve more for less. It also highlights the risk to councils if they ignore the technological advances of social media and the people using them.
Communications manager Last updated 27 July 2009

This report gives communications managers an overview of how the various electronic strategies available best fit into the various communications priorities for local government.
IT managers' guide Last updated 27 July 2009

This report aims to demystify streaming media technologies and provide practical advice to IT managers on sending and receiving webcasts.
e-Government: reaching socially excluded groups? Last updated 27 July 2009

To be effective and efficient, e-government must reach those who need local authority services the most. Read the full report, commissioned by the IDeA.