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• Knowledge
• Cultural change
• Definitions of culture
• Shaping culture and performance
• Strategy and culture
• Undertaking cultural change
• Initiating a cultural change programme
• The role of leaders in cultural change
• Cultural aspects of transformation
• Learning and good practice

Cultural change

Cultural change is a vital part of successful and sustainable service transformation. This resource is aimed at chief executives, senior managers, transformation leads, organisational development specialists and others who are managing or supporting major change programmes.

The phrase ‘cultural change’ is often used in a vague and generalised way. This resource seeks to:

• define more precisely what it means
• provide some practical suggestions, based on good practice cases, for what you might do to have an impact on the culture of your organisation.

We are continuing to develop examples of learning and good practice, including reports, case studies and video clips. See our latest report:

In Shape for Success? Chief executives’ perspectives on achieving culture change in local government

The resource has been developed with Dr Mee-Yan Cheung-Judge, one of the UK’s leading public and private sector organisational development practitioners.

For more details about the our Cultural Change Project – sponsored by the Local Government Delivery Council – contact:

Neil Shaw
Improvement Manager, Local Government Improvement and Development
email: neil.shaw@local.gov.uk

 

In this section

• Definitions of culture Last updated 21 July 2010

  What is organisational culture? What does it affect, and what is it affected by?

• Shaping culture and performance Last updated 28 July 2009

  What are the factors that shape an organisation's culture? How can culture create good organisational performance?

• Strategy and culture Last updated 28 July 2009

  A consideration of the inextricable relationship between strategy and culture.

• Undertaking cultural change Last updated 28 July 2009

  The fundamental principles to consider when undertaking a cultural change programme, including a five-phase model.

• Initiating a cultural change programme Last updated 28 July 2009

  A list of the most important steps a senior management team needs to consider before initiating a cultural change programme.

• The role of leaders in cultural change Last updated 28 July 2009

  A consideration of the vital role leaders have to play in cultural change.

• Addressing the cultural aspects of a transformation programme Last updated 26 August 2010

  This guide will help you address the cultural aspects of a transformation programme.

• Learning and good practice Last updated 21 July 2010

  A repository of publications, case studies and video clips that provide learning and good practice in relation to cultural change.